Water Heater Shutdown Instructions

We get emergency calls everyday. Many times a day. It’s pretty much expected that something, somewhere, is gonna clog, back-up, or burst, and it’s up to us to fix it. And that’s okay, we enjoy helping our customers. But one of the things that pains us is hearing  a customer in distress. With that in mind I wanted to take a minute to address one of those situations that happen frequently -your water heater has sprang a leak and you don’t know how to stop it.

The first thing you’ll want to do is turn off the gas or electricity, and here’s how:

  • Gas: Twist the dial on the top of the thermostat from the ON to the OFF position.
  • Electric: Switch the circuit breaker for the water heater to the OFF position.

The next step is turning off the water supply. Simply, turn the handle on the water valve CLOCKWISE until it stops. If the water does not stop, turn off the main water valve for the entire house.

Next, you’ll want to drain that tank. Do so, by attaching a hose to the drain valve at the bottom of the tank. Run the other end of the hose to a lower place where you can drain rusty, hot water without causing damage.

You’re going to want to get some air in the tank at this point, so go ahead and open a hot water faucet in the house to let air in the tank.

Finally, open the relief valve. Flip the handle so it is sticking straight out or up. (CAUTION: The water is scalding hot water, do not make contact with it).

There you go! Hopefully, our technician is right around the corner and can assist you in these steps. But handling a situation like this in a timely manner could be the difference in a small problem and a larger, more costly, problem.

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